General FAQs
Will AAGPS 2G work anywhere?
The AAGPS 2G is dependant upon 2 technologies – GPS and cell phone. Anywhere you can receive both a GPS signal and have cell phone reception, the device will work.
Can I use my land line to receive messages from my GPS device?
No. Land lines cannot receive text messages. The GPS device responds to the request by sending a text message with the location. This feature is what makes Amber Alert GPS mobile.
Can anyone track my GPS device?
No. When you register your AAGPS 2G on our tracking website you will be able to list the 5 trusted individuals that you want to receive alerts or track the device. You can change or edit these names as needed.
Will the AAGPS 2G work with any mobile phone carrier?
Yes. You do not have to change mobile phone carriers. Amber Alert GPS will work with your current mobile phone provider.
Do I need a special phone to view the maps on my phone?
Yes. When you request a location from your AAGPS 2G, you will receive a text message. The text message will contain the street address along with a map link. If you would like to view the map on your phone, it will need to be a web enabled phone.
Will Amber Alert GPS work out of the country?
The 3 subscription plans that are available through Amber Alert GPS Canada are based on usage in Canada. If you are planning on leaving the country, then you'll need to call Amber Alert GPS and see what rates apply
Can I use AAGPS to track my luggage?
YES, however regulations regarding GPS tracking devices vary with the individual airlines. You will need to contact the airline you are traveling with.
Can I track more than one unit at a time with the same cell phone?
Yes. You can track as many units as you'd like.
How many units can I track from my computer?
As long as you are listed as an authorized user for each device, there is no limit to the number of units you can track.
Can one phone be master of multiple units?
Yes.
What is the accuracy of GPS in AAGPS 2G?
Today's GPS receivers are extremely accurate, thanks to their parallel
multi-channel design. Certain atmospheric factors and other sources of
error can affect the accuracy of GPS receivers. The Amber Alert GPS 2G
is accurate within 15 meters (49 feet) 90% of the time. Generally,
users will see accuracy within 5 to 10 meters (16 to 33 feet) when the
AAGPS 2G is placed and used outside..
Can I talk to a live person if I need help?
Yes, there is a live person Monday-Saturday 9:00 am to 7:00 pm PST.
How often would I have to replace my AAGPS unit?
You should not have to replace the unit unless it has been broken or damaged.
How do I find my lost or misplaced unit?
As long as the battery is not dead, you can simply page the unit by activating the page command.
Is the unit waterproof?
The AAGPS 2G is water resistant but not waterproof.
Are any other languages supported?
Currently no, but Amber Alert GPS is working on expanding it's operations to other countries.
Can I turn the AAGPS 2G off?
The AAGPS 2G does not have an ON/OFF button. We purposely made the device this way so that it couldn't be turned off accidentally or by a predator. However, the manual does include instructions for turning the unit off if needed.
Does the AAGPS 2G work outside Canada?
Yes. The AAGPS 2G does have the potential of working in 120 countries. As of right know it only works in the USA and Canada with no additional out of area charges.
Do I need internet on my cell phone?
No. When you request a location from your AAGPS 2G, you will receive a text message. The text message will contain the street address along with a map link. If you would like to view the map on your phone, it will need to be a web enabled phone.
What if I lose my phone or change the number?
You can easily update or change your information on our tracking website. You can also change or edit the authorized users.
Size and Accessories
What is the size of the AAGPS 2G?
1.77" x 1.68" x .78"
How can I attach this device to my child?
The AAGPS 2G was specifically designed for a child – not a pet, car or senior citizen. We've made the device versatile. It can attach to a wrist, ankle, arm, belt, belt loop, or backpack. It can be worn as a necklace or even under the clothing. Check out our accessories.
Do you offer lockable ankle or wrist strap?
Not at the present time. We do offer multiple accessories for your different needs.
Technical
How can AAGPS track indoor? Don’t all GPS devices need a straight line of sight to the sky?
The AAGPS 2G is using real time tracking. This means that the device is constantly receiving and recording the latest location on the device. When the device goes inside a building, the unit will retrieve the latest location information from the device. If the device is close to a window within a building, it will get a GPS signal.
If my child is camping in a remote area with no cell phone service, would I be able to track it from my home?
The AAGPS 2G is dependant upon 2 technologies – GPS and cell phone. Anywhere you can receive both a GPS signal and have cell phone reception, the device will work.
How do I reset the unit?
There is a reset button on the unit and instructions in the manual on when and how to use it.
What is the difference between GPS & E911?
E911 is a technology that uses cell towers to locate. In a nut shell, this is how it works. If you're trying to locate your child, the device will send out a signal to the cell towers. The 3 nearest cell towers do a mathematical equation to determine where the child is. This is called cellular triangulation. It is not very accurate. It is an approximate location. Cell phone companies use this technology for their GPS tracking. The location often changes within seconds. The best way to get accurate information is to use GPS. This is the best technology in the market right now to track your child.
How long does the battery last?
The battery lasts between 18-24 hours.
How many tracks can I get on a full charge?
15+ locates per day.
What is "real time" checking and how does it affect the battery life?
If a device is constantly checking and storing a new location - that is called "real time". If a device in on "stand-by" or "sleep" mode, then it's not constantly updating its location information. The AAGPS 2G has real time checking and receives a new GPS location every minute. Why is this important? If your child goes into an area that does not have a GPS signal, such as a tunnel, cave, parking garage, etc. - the AAGPS 2G will know where your child was 1 minute before they went into this area. This is critical! If a child goes missing - you'll be able to know the closest possible location before the GPS signal was lost.
How do I change my 5 authorized users?
You can change or update the authorized users anytime by using your log in and password on the aa-gps.com tracking website.
If I can receive alerts by emails do I need to have a text messaging plan to use this product?
No, but we highly recommend it. If you are away from your computer at a mall, park, or any other location and your child goes missing, you would want to be able to receive alerts and track from your cell phone. This feature is what makes the AAGPS 2G unique – you can be mobile. You don't need to be near a computer or use a call center. The location information comes directly to your phone.
Do I need to wait for the low battery alert to recharge the unit?
No, we recommend charging the AAGPS 2G every night. When you put the device on your child each day, you want the reassurance hat the battery is 100% charged just in case anything happens.
Can I charge the unit from my computer or car?
Yes. The AAGPS 2G comes with a USB cable that you can plug into your computer. We also have a car charger available as an accessory. If you own a BlackBerry and have a car charger for that, then it will also work for the AAGPS 2G.
What is the difference between the L and C in the location column on the tracking website and in the string of characters in my location text?
L means the last location recorded on the device and the C means the current location.
What does the letter B mean in the string of characters in my location text?
B is the battery level. It indicates the percentage of battery left on the device.
Subscription Plans
What is the difference between the plans?
Amber Alert GPS offers 3 subscription plans to fit any budget: basic, premium, and unlimited:
BASIC:$14.99 per month for 1 yr. subscription; $13.99/mo. for 2 yr. subscription; $12.99 for 3 yr. subscription
PREMIUM:$34.99/mo. for 1 yr. subscription; $32.99/mo. for 2 yr. subscription; $29.99/mo. for 3 year subscription
ULTIMATE SAFETY:$59.99/mo. for 1 yr. subscription; $54.99/mo. for 2 yr. subscription; $49.99/mo. for 3 year subscription
Can I switch from one plan to another?
Yes. Simple call us at 888-770-9939 and request the change.
Who is the service provider for the AAGPS 2G?
Amber Alert GPS Canada uses Rogers SIM cards for the 2G model.
What if I go over my location requests/alerts per month?
If you go over your subscription plan, you will be billed 25 cents per each additional location request.
Warranty and Insurance
By using the AAGPS 2G, will this lower my insurance rates?
You would have to contact your insurance agent.
Is there an extended warranty available?
No.
What is your standard warranty?
12 months.
Features
How long does the SOS button need to be pressed to become activated?
The SOS button needs to be pressed and held for 5 seconds to activate an alert. This helps prevent false SOS alerts.
How small can I set the safe zone?
The AAGPS 2G safe zone is set in increments of feet or meters. You can set the device as small at 1 foot or 1 meter.
Can I set multiple safe zones?
No. However, it is very easy to cancel one safe zone and set another one.
Can they hear me when I use the monitoring feature?
No, this is a one way monitoring system that can only be activated by you and heard by you.
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